Shipping policy

Shipping Policy

Where we ship

We currently ship within the United States. If you are outside the US and would like to order, email hello@skymasterfly.com and we will tell you whether we can reach you and what it would cost.

Shipping cost

Shipping is free on every order. There is no minimum and no surcharge added at checkout.

Processing time

Orders are processed and dispatched within 1 business day of being placed. Orders placed after our daily cut-off, at weekends, or on public holidays are dispatched on the next business day.

Delivery time

Once dispatched, delivery within the continental United States typically takes 3 to 7 business days. Alaska, Hawaii and US territories can take longer.

These are estimates provided by our carriers, not guarantees. Weather, carrier backlogs and peak periods such as Black Friday and Christmas can add a few days.

Tracking

As soon as your order ships you receive an email with a tracking number. It can take up to 48 hours for the first scan to appear — if tracking looks frozen at the start, that is normal and the package is usually already moving.

Delays

If your order has not arrived within 10 business days of dispatch, email us at hello@skymasterfly.com with your order number. We will chase the carrier and keep you updated until it is resolved.

Lost or stolen packages

If tracking shows a package as delivered but you have not received it, please check with neighbours and around your property first, then contact us within 7 days. We will open a claim with the carrier and work with you on a replacement or refund.

Packages lost in transit before delivery are our responsibility: we replace or refund them.

Wrong or incomplete addresses

Please double-check your address at checkout. If a package is returned to us because the address was incorrect or incomplete, we can re-ship it once you cover the new shipping cost, or refund the order minus the shipping we already paid.

If you spot a mistake, email us straight away — we can usually correct an address before the order is dispatched.

Customs and duties

Orders within the United States are not subject to customs charges. For any order shipped outside the US, the recipient is responsible for any import duties or taxes charged on arrival.

Questions

Write to hello@skymasterfly.com. We answer within 24 hours on business days.