Refund policy

Refund & Return Policy

We want you to be genuinely happy with your SkyMaster. If you are not, you have 30 days from the day your order is delivered to request a return.

What can be returned

To be eligible for a return, your item must be:

  • Within 30 days of the delivery date.
  • In the same condition you received it, with all included accessories (batteries, propellers, guards, cable, screwdriver, manual).
  • In its original packaging, or packaging that protects it equally well in transit.

Items that come back with missing accessories, or with damage caused by a crash, water, or disassembly, may receive a partial refund reflecting the loss in value.

How to start a return

  1. Email us at hello@skymasterfly.com with your order number and a short note about what went wrong.
  2. We reply within 1 business day with return instructions and the correct return address. Please do not send anything back before you receive them — packages sent to the wrong address cannot be refunded.
  3. Ship the item back and send us the tracking number.

Return shipping costs

  • If the item arrived damaged, faulty, or is not what you ordered: we cover the return shipping, and you choose between a replacement or a full refund.
  • If you simply changed your mind: the return shipping is at your expense. The original shipping cost is not refunded.

Refunds

Once we receive and inspect your return, we email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it can take a further 5 to 10 business days for the money to appear on your statement.

Damaged, faulty or missing items

Please inspect your order as soon as it arrives. If anything is damaged, defective, or missing, contact us within 7 days of delivery with photos of the item and the packaging. We will make it right — replacement or refund, your choice.

Cancellations

If you need to cancel, email us as soon as possible. We can cancel any order that has not yet been dispatched and refund it in full. Once an order has shipped, it has to be handled as a return.

Items we cannot accept

  • Returns requested more than 30 days after delivery.
  • Gift cards.
  • Items returned without contacting us first.

Your statutory rights

This policy is offered in addition to your rights under applicable consumer law, and does not replace them.

Questions

Write to hello@skymasterfly.com. A real person answers, normally within 24 hours on business days.